RE-ENROLLMENT IS REQUIRED FOR ALL CURRENT USERS OF INTERNET BANKING
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Attention:
Queenstown Bank of Maryland will NEVER send a message to you asking for identifying information. If you do receive a message from an unconfirmed source that appears to be Queenstown Bank, asking for identifying information, DO NOT respond and please make the bank aware. This fraudulent tactic is known as 'Website Spoofing' and is used as a tool by thieves to attempt to gather your account information. Even though the banks' website has never been compromised we feel the public should be informed of these types of scams. We take the protection of our customer's information very seriously and have multiple safeguards in place to protect against fraudulent access. If you have any questions or concerns about a message you may have received, please feel free to call our Customer Service Department for guidance.
All Funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000.00 available to depositors under the FDIC's general deposit insurance rules.
The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does notinclude other accounts, such as traditional checking or demand depost accounts that may earn interest, NOW accounts and money-market deposit accounts.
For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.
Effective June 28, 2010, to report a lost or stolen ATM/Debit Card after hours please call (800) 472-3272. This number will be posted here on the website, as well as, being included in after hour phone messages for all branch office locations. Please continue to call (410) 827-8881 during regular business hours for assistance. As always our customers will not be assessed ATM surcharges at any Queenstown Bank or Provident State Bank ATM locations or at any ATM displaying the MoneyPass logo.
The Queenstown Bank has fraud protection services in place to monitor account transactions. If at any time transactions conducted through your debit card account appear to be out of the ordinary you may be contacted by phone and made aware of such transactions. You will never be asked for any personal information such as account number and/or PIN. It is very important to NEVER provide any personal information to anyone by phone unless you initiate the call. Should you have any question as to the validity of a phone call please do not hesitate to contact your branch office or our Operations Department at (410) 827-8881. Technology provides us the capability of scanning photo ID and storing for verification purposes. When completing a transaction at a teller window or opening an account with one of our customer service representatives you will be asked to provide photo ID which will be used to verify your identity when completing future transactions. These are just a few of the security features put in place to protect our customers.