Fraud Alert: Text Message Phishing Scheme

January 25, 2012 some customers of the Queenstown Bank and non-customers alike, received text messages from 914-482-8103 titled QUEENSTOWN NOTICE: advising them their debit card has been deactivated and to contact 410-286-1742. If/when the card number is entered the customer’s card is compromised.  In some cases the call is answered by an automated response system where they are prompted to enter the card number.  There have also been instances where the call is answered by an individual.  Non-customers who have responded to the text message have been asked for credit card information once they advised they were not Queenstown Bank customers.

Shortly after learning of this situation the contact number was placed “Out of Service.”  However, when calling the number from where the text message was originated the call is answered by an automated system “Queenstown Bank 24 Hour Activation Services, please enter your 16 digit card number.” 

The Queenstown Bank ofMarylandwill never send messages, text, email, etc., asking for identifying information.  Upon notification of this situation the Queenstown Bank immediately took steps to protect our customers and the public by contacting law enforcement.  Even though the banks debit/ATM card base was not compromised we feel the public should be informed of these types of scams.  We take the protection of our customer’s information very seriously and have multiple safeguards in place to protect against fraudulent access.

 

Welcome to Queenstown Bank of Maryland 

RE-ENROLLMENT IS REQUIRED FOR ALL CURRENT USERS OF INTERNET BANKING
Click Here to learn more about E-Sure Banking.

Theability to export your Queenstown Bank of Maryland account transaction data to Quicken is now available to E-Sure Banking users. Please follow the steps below before attempting to download your transactions for the first time in E-Sure Banking.

If you were a previous user of Quicken 

  • Start your Quicken software and Right-Click the Quicken Account
    (e.g. My Household Account) you wish to use again
  • From the menu that appears, choose "Edit Account"
  • Then choose the Online Services tab and click "Remove Connection" or
    "Deactivate Account"
  • Select the General Tab and delete the financial institution name, account number, routing number and customer ID (if applicable)
  • Go to queenstownbank.com and login to online banking
  • Select Export Transactions on the account you wish to download
  • Choose the account and date range you want to download
  • Select the type of file to export and click Export (this depends on your version of Quicken)
  • When you open the file in Quicken, follow the prompts to choose the Quicken account to which you wish to import the transactions. *Be careful NOT to create a new account* This will download the transaction from our website into your Quicken Account
  • Future downloads from this account will automatically go into that same Quicken Account

 

If you have never downloaded from Online Banking to Quicken  - WebConnect

  • Start your Quicken software
  • Go to queenstownbank.com and login to online banking
  • Click on Export Transactions on the account you wish to download
  • Choose the account and date range you want to download
  • Select the file type to export and click Export
  • When you open the file in Quicken, follow the prompts to choose the Quicken account to which you wish to import the transactions.  This will download the transaction from our website into your matching Quicken Account.
  • Future downloads from this account will automatically go into that same Quicken Account

  

 Attention:

Queenstown Bank of Maryland will NEVER send a message to you asking for identifying information. If you do receive a message from an unconfirmed source that appears to be Queenstown Bank, asking for identifying information, DO NOT respond and please make the bank aware. This fraudulent tactic is known as 'Website Spoofing' and is used as a tool by thieves to attempt to gather your account information. Even though the banks' website has never been compromised we feel the public should be informed of these types of scams. We take the protection of our customer's information very seriously and have multiple safeguards in place to protect against fraudulent access. If you have any questions or concerns about a message you may have received, please feel free to call our Customer Service Department for guidance.

Notice of Changes in Temporary F.D.I.C Insurance Coverage for Transaction Accounts

All Funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000.00 available to depositors under the FDIC's general deposit insurance rules.

The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does notinclude other accounts, such as traditional checking or demand depost accounts that may earn interest, NOW accounts and money-market deposit accounts.

For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov.

ATM/Debit Cards

Effective June 28, 2010, to report a lost or stolen ATM/Debit Card after hours please call (800) 472-3272. This number will be posted here on the website, as well as, being included in after hour phone messages for all branch office locations. Please continue to call (410) 827-8881 during regular business hours for assistance. As always our customers will not be assessed ATM surcharges at any Queenstown Bank or Provident State Bank ATM locations or at any ATM displaying the MoneyPass logo.

Fraud Protection Services

The Queenstown Bank has fraud protection services in place to monitor account transactions. If at any time transactions conducted through your debit card account appear to be out of the ordinary you may be contacted by phone and made aware of such transactions. You will never be asked for any personal information such as account number and/or PIN. It is very important to NEVER provide any personal information to anyone by phone unless you initiate the call. Should you have any question as to the validity of a phone call please do not hesitate to contact your branch office or our Operations Department at (410) 827-8881. Technology provides us the capability of scanning photo ID and storing for verification purposes. When completing a transaction at a teller window or opening an account with one of our customer service representatives you will be asked to provide photo ID which will be used to verify your identity when completing future transactions. These are just a few of the security features put in place to protect our customers.