GENERAL
Q
-
What
is On-line Internet Banking and how much does it cost?
A
- On-line Internet Banking provides
access to your Queenstown Bank of Maryland accounts from the convenience
of your personal computer. All account inquiries, transfers, e-mail and
other bank information services are FREE. Normal bank fees will be
assessed for certain transactions, stay tuned for further details. Our
optional Bill Payment service lets you pay your bills on-line. No checks,
no stamps, no envelopes, and no trips to the post office! The fee for Bill
Payment is $9.95 per month for commercial accounts and is free for
personal accounts. Both include unlimited number of bills paid per month.
Q
- What
types of accounts are accessible in Internet Banking?
A
- You
can access any of your Queenstown
Bank of Maryland accounts, including: Checking, Savings,
Certificates of Deposit, Loans, and IRA’s. Bill Payment services are
only accessible from your checking account, and when it becomes
available.
Q
- What
do I need to get started with On-line Internet Banking?
A
- You
need a checking account at Queenstown Bank of Maryland and you need
access to the Internet from home or work. That’s all. Go to the IBS main
page and use the enrollment form, we will process the enrollment and send
you a letter with your temporary password.
Q
- Can
I access my accounts from more than one location? Can I use it at home
and at my office or when I am traveling?
A
-
Yes.
You can access your accounts from anywhere that you have Internet
access.
Q
- Which
browsers are compatible with On-line Banking?
A
- Internet
Explorer 3.02 or higher. Netscape 3.04 or higher. We recommend that you
upgrade to the latest version of Internet Explorer or Netscape.
You will need to download their 128 bit secure version of their browser.
Q
- I
share a checking account with someone else. Do we both need to enroll or
can we share the same Login ID?
A
-
Joint
owners will receive only one login ID and password.
Q
- Can
I download information to my financial management software?
A
- Yes,
On-line Internet Banking can export to the leading personal finance
management software packages available today, including Quicken®
and Microsoft Money®. You may even convert your data into a comma
delimited ASCII file.
Q
- How
current is the information?
A
-
All
account information is current as of the date of our last processing. If
teller transactions or electronic transactions, such as Direct Deposit
and Social Security payments are received during the day, we will
“memo” post them to your account so that you will be able to view
them. ATM and POS items will not be memo posted during the day.
Q
- Are
there times when I will not be able to access my accounts?
A
-
The
system is available 7 days a week, 24 hours a day, except for a few
minutes each evening during the day-end process. If you are able to get
on the Internet, but unable to reach On-line Banking, try again later.
If the problem persists, E-Mail
us or call 410-827-8881.
SECURITY
Q
- Is
On-line Internet banking safe and secure?
A
- Yes!
It features password-controlled system entry, a VeriSign-issued Digital
ID for the bank’s server, Secure Sockets Layer (SSL) protocol for data
encryption, and a router loaded with a firewall to regulate the inflow
and outflow of server traffic.
- We
recommend that you use the 128 Bit secure versions of Internet
Explorer and Netscape.
- You
can help safeguard your information and the system by protecting
your Login ID and Password. Memorize them and keep them secure.
Q
- Are
there rules and guidelines concerning Passwords?
A
- Yes.
You select your password and can change it at any time. Except for the
temporary password selected when you enroll, your password will never be
known to bank personnel.
Follow
these guidelines:
- Your
password must be 5 - 10 characters in length.
- You
can use any combination of letters, numbers, and hyphens.
- Your
password is case-sensitive; i.e. “A” is not the same as
“a”.
- When
changing your password, the new one cannot be the same as the most
recent one.
- You
are required to change your password the first time you access
On-line Banking.
- You
should not use passwords associated with commonly known personal
identification such as social security numbers, your name, names
of children or date of birth.
- Every 90 days the
system will require you to change your password. You will not be
allowed to use the same one twice in a row.
For
more information concerning Queenstown Bank of Maryland 's security,
visit our Security Statement .
FUNDS
TRANSFERS
Q
- What
types of accounts can I transfer funds to and from?
A
-
You
can transfer funds between any of your Queenstown Bank of Maryland checking and
savings accounts, as long as account ownership allows. You can also transfer money to a loan, resulting in a
loan payment.
Q
- I
know that I will never transfer money from some of my accounts. Is there
some way to keep me from inadvertently transferring from such an
account?
A
-
Yes,
you may designate any of your accounts as “view & deposit only”
access and prevent transfers from those accounts. You can still view the
accounts and transfer funds to them.
Q
- I
have an account at another bank. Can I transfer funds to it from my
Queenstown Bank of Maryland account?
A
-
No,
transfers can be made only between your accounts at Queenstown Bank of
Maryland.
Q
- Are
there limits on the number of transfers I can make?
A
-
On-line
Banking poses no limits on the number of transfers you can make.
However, Federal Regulations limit the number of withdrawals and
transfers on certain types of savings accounts and money market
accounts. If you are unsure about the restrictions on your accounts,
check with a customer service representative at 410-827-8881.
Q
- When
will my transfer take place?
A
-
If
you initiate the transfer before 3:00 p.m. EST on a business day, the
transfer will take place on that day. Otherwise, it will take place the
next business day.
Q
- I
will need to transfer money to my checking account next week for my
house payment, but I will be out of town and will not have access to the
Internet, what can I do?
A
-
You
can enter your transfer anytime before you leave town and post-date the
transfer to the actual date you want it to occur.
BILL
PAYMENT
Q
- How do I sign up?
A
-
Personal account holders just need to
click on the Bill Pay button, that will take you to the enrollment form,
fill that out and click the submit button.
For commercial account holders you would click on
the Cash Manager button, then once in there you will click the Bill Payer
button. You will get the Bill Payer enrollment form that you fill out and
submit.
Q
- What
is the cost for Bill Payment?
A
-
For commercial account holders there is a $9.95
per month fee, for personal accounts it is a free service.
Q
- Who
can I pay?
A
-
You can pay anyone, whether you have an
account with them or not.
Q
- How
will the company be paid?
A
-
Most
of the payees on the list receive payments electronically. Otherwise, a
paper draft is created and mailed to the recipient. The draft indicates
that the payment is on your behalf and to be credited to the account or
invoice you indicated when you entered the payee.
Q
- How
long does it take for the company I am paying to receive the payment?
A
-
Electronic
payments normally take a maximum of 3 days. Paper drafts can take 5-8
days. Take this into consideration when paying bills to avoid late
charges.
Q
- What
date should I enter as the payment date?
A
- The
payment date is the date that you want the payment sent to the payee.
This is not the date that your payment is due. Please remember to allow
5-8 business days for payments made by check and 3 business days for
those made electronically. The system will automatically enter the
earliest date that it can be pay the bill.
Q
- When
will the payment amount be deducted from my checking account at the
bank?
A
- Unless
post-dated, the payment amount is deducted from your checking account
the day it is paid.
Q
- Can
I make my Queenstown Bank of Maryland loan payments using On-line
Banking Bill Payment.
A
- Yes, either of two ways. Using the
funds transfer function, you can transfer money to the loan.
Q
- My
house payment and car payment are the same every month. Is there an easy
way to handle these?
A
-
Yes,
the system provides for recurring payments. You tell it the amount, date
and frequency and the system will initiate the payments for you.
Q
- Do
I need to set up recurring payments each month?
A
-
No.
Our system allows you to set your payments to recur based on your
instructions. You can schedule payments of the same amount to the same
payee to happen on daily, weekly or monthly schedules.
Q
- I
have full access to two different checking accounts under my Login ID.
Can I make Bill Payments from different accounts?
A
-
Yes,
you can pay individual bills from different checking accounts that you
have full access to under your Login ID. Let us know the second account
that you would like to have listed under the bill payer and we will add
that to it.
Q
- What
is the maximum payment amount allowed?
A
-
Limited to the
funds available in your account.
Q
- When
will my account be charged for Bill Payment Services? If applicable.
A
- Between
the 1st and the 5th day of each month.
Q
- What
if I don’t sign up for Bill Payment initially, but later decide that I
want it?
A
- No
problem, just complete our bill payer enrollment form.
|
