Meet Mobiliti™


Mobiliti is Queenstown Bank's safe and secure mobile banking application. Mobiliti enables anyone with E-Sure Banking (Queenstown Bank's Online Banking product) access to their account information from a mobile device, 24 hours a day, 7 days a week. Mobiliti offers three ways to access your accounts. You can choose any or all of these options, depending on the capabilities of your mobile device. Your mobile phone provider may charge access fees or data usage fees to obtain web access or send and receive text messages. Check with your service carrier for more details on specific fees.

Questioning if you can use Mobiliti on your mobile device?

Can I use my regular flip phone or basic feature phone to access Mobiliti? Absolutely! Most regular flip phones have the ability to text message and there are even a few with mobile browser capabilities. It all depends on the device. Message and data rates apply.

 Check BoxText Messaging

 BoxMobile Application

 Check BoxMobile Browser



Can I use my iPhone or Android phone to access Mobiliti?
You sure can! The Mobiliti downloadable app is available in both the Google Play and Apple App Store. Text messaging and mobile browser can also be used. Message and data rates apply.

Check BoxText Messaging

Check BoxMobile Application

Check BoxMobile Browser



I use a Windows or Blackberry phone. Will that work with Mobiliti?
Most definitely! Both Windows and Blackberry devices can be used with Mobiliti. Message and data rates apply.

Check BoxText Messaging

BoxMobile Application

Check BoxMobile Browser


Before signing up for the service, take a moment and ask yourself, is my mobile device secure? Mobile device technology has come a long way in the last decade and it's important for you to know what you can do to protect yourself. Click here to learn more.



Text Messaging Service

Using Short Message Service (SMS) text messaging, you can:

  • Check account balances.
  • Review recent account activity.
  • Find ATM and branch locations.

No smartphone required! All you need is a mobile device that is able to send and receive text messages. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with Mobiliti™. Message and data rates apply.

For more information on how to enroll for the SMS Text Messaging service, click here.



Downloadable Application

Using the downloadable application, or App, you can:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.
  • Change and cancel pending payments.
  • Use Popmoney to make person to person payments.
  • Find ATM and branch locations.

To use the downloadable App, your mobile device must have an operating system that supports applications downloads and may require a data service plan. During enrollment, Mobiliti™ will send you a website link via SMS text message that you will use to download the App to your mobile device. Message and data rates apply.

For more information on how to enroll for the Downloadable Application, click here.



Mobile Browser Service

Using the Mobile Browser Service, you can:

    • Check account balances.
    • Review recent account activity.
    • Transfer money between accounts.
    • Pay bills.
    • Change and cancel pending payments.
    • Use Popmoney to make person to person payments.
    • Find ATM and branch locations.

 

Don't have an Android or Apple device? No problem! You can still bank on your phone using the Mobile Browser Service. All you need is a mobile device with an Internet browser. A data service plan may also be required. During enrollment, Mobiliti™ will send you a website link via SMS text message that you will use to access the service. Message and data rates apply.

For more information on how to enroll for the Mobile Browser service, click here.



Frequently Asked Questions about Mobiliti™

Is Mobiliti secure? Mobiliti employs industry best practices with regards to security and offers the following security safeguards:

  • Authentication - Mobiliti Mobile Browser and App users are authenticated for every interaction with any Mobiliti component. Users are authenticated by user name and password and also display the users existing Passmark™ Image from E-Sure Banking.
  • Encryption - 128-bit encryption is used for all transactions within Mobiliti and other Fiserv solutions (e.g., core banking and payment systems).
  • Fraud - Mobiliti incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
  • Availability/Resilience - Mobiliti is protected against malicious attacks through software and server hardening measures.

Queenstown Bank of Maryland encourages our customers to use best practices when using mobile devices. To read more about how to protect your mobile device, click here.

Is my personal financial information stored on my phone? No. Mobiliti™ does not save any files with personal or financial information on your mobile device. That information stays strictly within E-Sure Banking. However, some phones (like BlackBerry and Android) have logo and branding files that are copied to the mobile device. Those files do not contain and personally identifiable information.

Which accounts can I access using Mobiliti? You can access any account you have set up in E-Sure Banking. During enrollment, you select which account you want to access via your mobile device. If at any time you wish to add or remove accounts from view in Mobiliti, simply log into E-Sure Banking and click on "Manage Devices" in Options.

How current is the account and transaction information? When you view your account balance, you see the current available balance in your account. When you view transactions history, you see the most recently posted transactions to your account. Pending transactions do not display.

Can I add more than one mobile phone? Yes. You can enroll several mobile devices for Mobiliti. To add a new phone, simply log into E-Sure Banking and click on "Manage Devices" in Options.

What if my phone number changes? If your mobile number changes, no problem. Simply update your device information by logging into E-Sure Banking and click on "Manage Devices" in Options.

What if my phone is lost or stolen? If your mobile device is stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate your phone by logging into E-Sure Banking and clicking on "Manage Devices" in Options.

How do I stop using Mobiliti on my phone? To stop using Mobiliti, simply log into E-Sure Banking and click on "Manage Devices" in Options.

What if I get a new phone? Getting a new phone is no problem. All you have to do is log into E-Sure Banking and click on "Manage Devices" in Options. From the device manager, you can resend any of the links needed and/or download the application again to install on your new phone.

Which phones can I use for Mobiliti? Hundreds of models are supported including these major brands: iPhone, BlackBerry, HTC, LG, Motorola, Nokia, Pantech, Samsung, Sanyo and Sony Ericsson. Phones on a number of different operating systems are supported including, but not limited to, Android, BlackBerry, iOS, Symbian, Windows Mobile, Linux, Palm webOS and Maemo.

Which mobile service carriers support Mobiliti? Mobiliti works on all major mobile service carriers in the U.S.: AT&T, Sprint, T-Mobile®, U.S. Cellular® and Verizon Wireless. Mobiliti also works on a number of the smaller service carriers, including but not limited to, Boost Mobile, Cricket Wireless, Metro PCS, Pioneer Cellular, Union Wireless and Virgin Mobile USA.

I have a prepaid plan, can I use Mobiliti? Mobiliti works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. short codes. T-Mobile® prepaid does not support short codes.